LEGAL REFERENCE

Our Terms Shape Your Account

These terms govern your osb369 account, your access to live tables, slot lobbies and sportsbook markets, and how we handle your payments through DANA, OVO, GoPay and QRIS...

Account SecurityPayment ClarityLobby AccessDispute ResolutionIndonesia-Focused
View Game Library Read FAQ
osb369 Our Terms Shape Your Account

Policy Scope & Jurisdiction

osb369 operates for players in supported Indonesian regions where local law permits. These terms apply the moment you open your account and remain in effect for as long as you hold it. We comply with payment regulations governing DANA, OVO, GoPay and QRIS transactions. Your account is personal and non-transferable. We reserve the right to update these terms with notice. Disputes are

resolved through our support team first, then escalation if needed. Your use of osb369 signals acceptance of these terms in full.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Get Help With Your Account

Live Chat Open the chat widget in the bottom-right corner of your account dashboard. Our team responds during business hours to answer questions about your terms, account status or payment flow.
Email Support Reach us at [email protected] with your account email and a clear description of your issue. We aim to reply within 24 hours with next steps or clarification.
Account Settings Visit your account settings page to review your payment methods, transaction history and notification preferences. Most account questions are answered in the FAQ section there.
TRUST MARKERS

Why These Terms Matter

Transparent Fees

We disclose all withdrawal fees and payment processing costs upfront. No hidden charges appear after you've opened your account or made a deposit.

Account Protection

Your account data is encrypted end-to-end. We never share your DANA, OVO, GoPay or QRIS details with third parties outside our payment processor.

Dispute Handling

If a transaction goes wrong, we investigate within 48 hours and keep you updated. Our terms spell out exactly how we handle refunds and reversals.

Withdrawal Clarity

Your winnings are yours. We process withdrawals to your linked payment method within the timeframe stated in your account. No arbitrary holds or delays.

Responsible Boundaries

We offer account pause and spending-limit tools. You can adjust these anytime in your settings to match your comfort level.

Regular Updates

When we change these terms, we notify you by email at least 14 days in advance. You can review the changes before they take effect.

How Our Terms Stack Up

Payment MethodsDANA, OVO, GoPay and QRIS are all supported. No credit card fees or hidden conversion charges when you fund your account.
Withdrawal SpeedMost withdrawals land in your e-wallet within 2–4 hours. Bank transfers via QRIS may take up to one business day depending on your bank.
Account LimitsYou set your own daily deposit and spending limits. We enforce these automatically so you stay in control of your account.
Bonus TermsAny promotions we run are spelled out clearly in the promo board. Wagering requirements and expiry dates are visible before you claim.
Data PrivacyYour personal data is stored securely and never sold. We use it only to process payments, prevent fraud and send you account updates.
Dispute ResolutionContact our support team first. If we can't resolve it, we escalate to an independent mediator at no cost to you.
Term ChangesWe give you 14 days' notice before any material change. You can close your account anytime if you disagree with the new terms.
SERVICE CONTEXT

What Defines Our Brand

01
Live Dealer Tables Real dealers, real-time action. Our live casino tables run 24/7 with Evolution and other premium providers. Join a table whenever you're ready.
02
Slot Lobbies Hundreds of titles from Pragmatic, PG Soft and more. Filter by theme, volatility or feature type. Your favourite slots are one tap away.
03
Sportsbook Markets Football, basketball, tennis and more. Live odds update in real time. Place your bets and track them from your account dashboard.
04
Mobile-First Design osb369 works flawlessly on phone and tablet. Lobby, tables and payment flow are optimized for one-handed play on the go.
05
Instant Account Setup Open your account in under two minutes. Verify your email, link your DANA, OVO, GoPay or QRIS, and jump straight into the lobby.
06
Transparent Payouts Every withdrawal is processed at the rate you see on screen. No surprise deductions. Your winnings reach your e-wallet intact.

Terms Questions Answered

Yes. You can update your email, phone number and linked payment method anytime in your account settings. For security reasons, we may ask you to verify your identity before changing sensitive details like your registered name.

Click 'Forgot Password' on the login page. We'll send a reset link to your registered email. Follow the link to create a new password. If you don't receive the email, check your spam folder or contact support.

No. We never store your full payment details. Your e-wallet and bank information stays with your payment provider. We only store a secure token to process transactions on your behalf.

Withdrawal fees depend on your payment method. DANA, OVO and GoPay withdrawals are typically free. QRIS bank transfers may incur a small processing fee shown before you confirm. Check your account for the exact rate.

E-wallet withdrawals (DANA, OVO, GoPay) usually arrive within 2–4 hours. QRIS bank transfers may take up to one business day. You'll receive a confirmation email as soon as we process your request.

Yes. Visit your account settings and select 'Close Account'. We'll process your request within 24 hours. Any remaining balance will be withdrawn to your linked payment method automatically.

Contact our support team with your transaction ID and a description of the issue. We investigate within 48 hours and keep you updated. If we can't resolve it, we escalate to an independent mediator at no cost.